Privacy Statement
ETD Privacy PolicyAbout Us
Hospital Direct (Marketing) Limited (a company registered in England under number 03902966 with its registered office at Units 3-4, The Green Industrial Estate, Clun, Craven Arms, Shropshire, SY9 8LG, England) ("we" or "us") is the operator of the website at www.etdtraining.com ("the Website").
In this Privacy Policy, references to "you" means any person submitting any data to us or to this Website about himself or herself or about any other living individual in respect of any use of the Website or the services available through the Website ("the Service"). References to "your organisation" means anyone who is in the same organisation as you or who represents that organisation.
When you use different aspects of the Website, we may ask you to supply us with various information about you, your organisation or anyone whom you represent. This Privacy Policy sets out the way in which we may use such information.
If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us at the above address or email us at info@etdtraining.com.
Your privacy is very important to you and us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only use your personal information in a way that is fair to you. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.
Data that we collect
We may collect and use various information, including some or all of the following: the names, email addresses, postal addresses, telephone numbers, fax numbers, payment card details, website usernames, passwords, details about your organisation, preferences and opinions, in each case relating to you or your organisation. We need some of that information in order to allow you to place your order for the Service, register for the Service and to build your profile within the Service. We may need to use your data to collect payment from you. You also need to provide that information in order to go ahead and use various parts of the Service, including without limitation, when logging on as a user or manager, or when, as a manager, you add new users.
In addition, we may use that information to enable managers to enrol users on a course, monitor users’ progress, test scores and online forms and to send you information relevant to the Service or Website, in case there is any servicing required and in case we have any queries.
We shall also collect and use the names of users enrolled on a course, the name of the course on which the user is enrolled, the date on which each user successfully completes a course and a record of how each user did on a course (the “Records”). We shall retain the Records indefinitely unless and until you or the user themselves request that any or all of the Records be deleted, in which case the Records will be permanently deleted subject to any legal requirements to preserve that information.
We may also use your email address that you initially submit to us to send you an email with information about the Service and to enable you to commence using the Service.
If you or your organisation agrees to take part in the Service we may publish certain information (by any means and in any media including on the Website) about you and your organisation on the Website for marketing purposes. By using the Service, you agree to our use of the data about you and your organisation in the ways described in this Privacy Policy, any terms and conditions on the Website from time to time and any contractual terms and conditions agreed between you or your organisation and us.
We may use your contact details to respond to any queries you raise with us.
We may email you with your password (or a new password) if you tell us or the Website that you have forgotten it.
We may also use your data to send you feedback forms to complete about us and to contact you over any aspect of the Service or the Website (including, but without limitation, providing customer support, enforcing any agreements between us and any of our Website users and verifying information).
By publishing your data on the Website or our promotional and marketing material, this information may be accessible internationally including in countries outside the European Economic Area. Some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in the UK. By submitting your data to us or to the Website, you acknowledge that provided we have used your data in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.
We may further collect (or allocate to you and you may change) a username and password to use restricted parts of the Website. We use that to enable you or anyone you represent or who represents you to access your restricted parts on the Website.
You must only submit to us or the Website information which is accurate and not misleading and you must keep it up to date and inform us of changes. By submitting data in respect of you and your organisation, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
Other uses of your personal information
We may also send you or your organisation other information about us, promotions, further events, our newsletters, anything relating to other companies in our group or our business partners related to our Service or anything in which you or your organisation show an interest. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please send us an appropriate e-mail to info@etdtraining.com or write to us at the above address specifying which information you do not wish to receive. Within 7 working days of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will cease to send you all information referred to in this paragraph.
Third Parties and Links
We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with providing the administration for running the Website, to enable us to collect payments from you, to store data and to provide us with marketing or customer service assistance.
We may exchange information with third parties for the purposes of fraud protection, tackling money laundering and other crime, and credit risk reduction.
We may transfer our databases containing your personal information if we sell our business or part of it.
We may also disclose your details as described elsewhere in this Privacy Policy.
Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law, statute, regulations or codes or practice.
The Website may contain advertising of third parties, dedicated pages operated by third parties and links to other Websites or frames of other Websites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other Websites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.
Generic Data
We may aggregate and anonymise data relating to you or your organisation so that the aggregated and anonymised data does not identify you, your organisation or any individual personally. We may supply that aggregated and anonymised data to any third party without recourse to you or any other user.
Security
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information.
We store your personal details on a secure server which is protected by firewalls. When we collect payment card details electronically, we use encryption by using Secure Site Certificate technology. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
You are responsible for protecting against unauthorised access to your password and to your computer.
Cookies
The Website uses cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Website and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the Website. We use cookies for your convenience in using the Website (for example to remember who you are when you want to amend your data without having to re-enter your username and password). We may also use cookies to enable us to provide you with targeted advertising. Your browser can be set to not accept cookies, but this would restrict your use of the Website. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.
Changes
Any material changes to the way in which we use your data will be described in future versions of this Privacy Policy. Each time you enter the Website, use the Service, or upload material onto the Website, you agree that the Privacy Policy current at that time shall apply to all information which we hold about you.
Consent
By submitting data to us and using the Website, you consent to our use of your data and of your organisation in the manner set out in this Privacy Policy (as amended) and you are responsible for ensuring that you have authority to consent on behalf of your organisation.